HELP CENTRE
Have a question? We have answers.
Checkout some of our FAQ's below.
ORDERING
Everything related to orders, payments and returns.
How much does shipping cost?
We cover your shipping fees and costs, so all orders ship free worldwide.
Can I make a change to my order?
We don't allow cancellations or changes to orders once placed. This ensure efficiency in our warehouse.
All orders come with 50-day returns.
How long does shipping take?
We have warehouses in New Zealand, Canada, USA & Asia, meaning we can get your order to you quickly.
Estimated shipping times are:
New Zealand: 1-3 business days
Canada: 1-5 business days
USA: 1-3 business days
UK: 4-15 business days
Australia: 4-15 business days
Please note: Not all items ship from the local warehouse and shipping times for these items may vary.
The following items ship from our international warehouse in Asia as opposed to our local warehouses:
- GO Mini
- Homebase
- AirSeal
- Mount (Car Charger)
- Powerdock Pro
Estimated delivery time for these items is as follows:
4-15 business days worldwide.
*Delivery times are estimates only and may vary due to courier delays, rural addresses, weather events, public holidays, or other circumstances outside our control.
Do you offer returns if I don't like it?
Online shopping can be tricky, so we offer a mammoth 50-day for returns on all Dashed items.
As long as everything is in working order and in the same condition as when you received it and is resellable, we can happily provide an exchange/refund.
If this isn't the case, have a read of our refund policy or reach out to our customer care team who will be more than happy to help.
How can I get an invoice?
Once your order is placed, you should receive an order confirmation email with everything you need.
If you need an invoice for GST purposes, please reach out to our team and we can provide this on request.
Where are you based?
We're proudly New Zealand Owned and Operated, with our headquarters based in Auckland.
We are also proud to have local warehousing in Utah, Montreal & Asia to help distribute our products to USA, Canada & beyond.
What payment methods do you accept?
We accept all standard payment methods including Visa, Mastercard and Paypal. As well as buy now, pay later methods such as Afterpay and Sezzle.
Which items ship don't ship from local warehousing?
We have limited space in our local warehouses so we have to make sure we're super efficient in how we manage our inventory.
The following items ship from our international warehouse in Asia as opposed to our local warehouses:
- GO Mini
- Homebase
- AirSeal
- Mount (Car Charger)
- Powerdock Pro
Estimated delivery time for these items is as follows:
4-15 business days worldwide.
*Delivery times are estimates only and may vary due to courier delays, rural addresses, weather events, public holidays, or other circumstances outside our control.
My item is now out of stock, what do I do?
If the item you've ordered or planning to order has run out of stock, a member of our team will reach out to you with options available.
We will be able to provide shipping from a different warehouse with stock available if applicable, a selection of a different colour, or a refund of the item that is out of stock.
Dashed® TravelPod
Meet the Travelpod, our viral 5-in-1 Travel Charger.
Is the Dashed® TravelPod Airline Approved?
The Dashed® TravelPod meets airline requirements for powerbanks in carry-on luggage.
It has also been cross checked by IATA (the international airline body).
It is essential that you keep the TravelPod in your carry-on and not your checked luggage. Placing the TravelPod in your checked luggage will result in confiscation, as Lithium batteries are not allowed in suitcases.
Each independent Airline may have there own regulations regarding lithium batteries/powerbanks. This may mean you may have to keep your TravelPod on your person or in the seat pocket in front of you, as opposed to in the overhead compartment as you fly.
Which devices does it charge?
The Dashed® TravelPod is made to charge all your devices, everywhere you go. Apple, Samsung & Android Devices, iPads & Tablets, Smart Watches, AirPods & Headphones, Speakers and more...
The Dashed® TravelPod is compatible with the following:
- Apple & Android Phones
- iPads/Tablets
- AirPods/Galaxy Buds/Headphones
- USB-C Powered Cameras
Essentially, anything handheld that's powered by USB-C is compatible with the TravelPod.
Please note: there is a minimum current requirement for the TravelPod. This is a built in safety feature to protect the long term health of the device. Super small devices such as hearing aids, may potentially not charge due to them requesting too small of a power draw.
Where does it work?
The TravelPod comes with 4x International Adaptors that allows it to work in over 150+ countries. From Europe, to Oceania, to America, South East Asia and more...
If you have a specific country you'd like to check compatibility with, please reach out to our customer care team here.
Can I take it on planes or cruises?
The Dashed® TravelPod is approved by airlines for carry on baggage & is allowed on cruises.
Where do you ship from?
We have warehouses in the following locations:
- Auckland, New Zealand
- Montreal, Canada
- Utah, USA
- China
All items are shipped from the most relevant warehouse to your order. Please note, not all items are shipped from local warehousing.
What is the size and weight?
The Dashed® TravelPod is super compact and light weighing just 270g.
The size of the device is the following:
Metric: 8.61 x 8.61 x 3.4 cm
Imperial: 3.38" x 3.38" x 1.33"
Is it compatible with my device?
Our charger has options for Built in Lightning Cord (iPhones), Built in USB-C Cord, USB Port (to input cords), USB-C Port - Fast Charge (for input), Wireless Charging Pad (for wireless items).
How many charges can I get out of a TravelPod?
The Dashed® TravelPod has a massive capacity of 10,000mAh, which allows it to charge most new smartphones up to 2.0 times (+/- 0.5 Charges) on a full battery.
Does it charge laptops?
The TravelPod is primarily designed for handheld devices, and does not have the battery capacity needed to charge laptops. The TravelPod may be able to hold the laptops charge but cannot charge the laptop itself.
We're introducing a new and improved Laptop Travel Charger in 2026.
What methods of charging does the TravelPod Provide?
The TravelPod comes with the following:
- Built-In lightning and USB-C Cords.
- USB-A & USB-C Ports.
- Wireless Pad with Apple Watch Compatibility.
Is the TravelPod Permitted in China? (CCC Information)
Mid 2025, China changed their regulations regarding powerbanks. They now require the "CCC" label printed on the device, otherwise they risk confiscation at border patrol. As this change was quite sudden, the TravelPods currently in circulation do not have this label printed on the device, as it requires a complete re-design of the AC plug.
The latest information we have is that international arrival/departures are permitted to not have the "CCC" label, but internal domestic flights within China MUST have the "CCC" label. Please note flights from Hong Kong into China still count as domestic.
While this is the latest information, we cannot guarantee that the device won't be confiscated on arrival, as it is dependent on the border security team at the given Airport.
Does it charge all smart watches wirelessly?
Yes - our Travelpod now has wireless Apple watch charging.
It isn't compatible with other watches (eg Samsung Watches).
Dashed® LITE
Charge on the go with ease, with our 3-in-1 Powerbank.
Is this powerbank compatible with all phones?
Absolutely! If you device has Magsafe Wireless or QI Wireless charging, then the Dashed® Lite will work with your device.
Can this powerbank charge more than one device?
Dual charging is possible with the Dashed® Lite.
The only thing to be aware of is power consumption will be higher, and we'd recommend choosing our 10,000mAh model if dual-charging is a priority for you.
How slim is this powerbank?
Dashed® Lite is super slim, our 5,000mAh model is just 1.25cm thick.
Our 10,000mAh model is a little thicker, and provides more juice.
Both are slim enough to easily fit in your pocket or bag.
Does it charge all smart watches?
At this time the Dashed® Lite is only compatible with Apple Watches via the wireless pad.
In order to charge other brands of smartwatches, simply plug in your required cord into the USB-C port.
Where does this item ship from?
The Dashed® Lite ships from our local warehousing for the following countries:
- New Zealand
- Canada
- USA
All other countries, this item will ship from our international warehouse in Asia.
GO MINI
The perfect device for home & on the go.
How does it work?
- Connect the Dashed® Go Mini to a power source using a USB-C cable.
- Unfold and set up the Dashed® Go Mini according to the instructions included.
- Connect your iPhone, Apple Watch and AirPods to their designated charging pads to initiate charging.
What devices does the Go Mini Charge?
The Dashed® Go Mini can charge up to three devices simultaneously (iPhone, Apple Watch and AirPods).
Is this charger portable/compact?
The Dashed® Go Mini is highly portable, designed to fold out and fold back in to fit easily in your pocket or bag, smaller than a wallet.
Is this charger good for travel?
Yes, its universal compatibility makes it ideal for international travel. The Dashed® Go Mini is powered by USB-C.
Please note, you'll need either a TravelPod or other international adaptor to plug the USB-C cord into to power the device.
Is this charger a powerbank?
No, the GO Mini is not a powerbank. Meaning it does not have its own internal power source. This device must be plugged into a wall outlet to be able to charge your devices.
Where does this item ship from?
The GO Mini ships from our international warehouse in Asia for all markets meaning it has a standard delivery time of 5-14 business days.
POWERDOCK PRO
Our newest charger, designed for your bedside anywhere in the world.
How does it work?
Simply plug the included USB-C cable to a power source/wall outlet and you'll be able to start charging wirelessly straight away.
Where does it ship from?
The PowerDock Pro ships from our international warehouse in Asia for all markets meaning it has a standard delivery time of 5-14 business days.
Is this charger good for travel?
Yep! The PowerDock Pro can fold down with ease, plus its the same size as your phone. This means it can easily fit into bags/pockets and be plugged into any bedside around the world.
Please note, you'll need either a TravelPod or other international adaptor to plug the USB-C cord into to power the device.
Is this device a powerbank?
No, the Powerdock Pro is not a powerbank. Meaning it does not have its own internal power source. This device must be plugged into a wall outlet to be able to charge your devices.
OTHER
Warranties, cancellations and more.
Product Warranty
If you deem your product to be faulty on arrival please reach out to our team right away.
If there is an issue that does not seem to be normal and you are within your warranty period, please submit a warranty claim by clicking here.
Order Cancellations
We do not allow order cancellations or modifications once an order is placed.
We do however have 50-days for change of mind returns.
Returns and Refunds
Need to Return or Exchange?
We offer a mammoth 50-days for returns and exchanges.