Politique de remboursement

Returns and Refunds

To start your return, please click here.

The Fine Print

Our policy lasts 50 days. If 50 days have gone by since your purchase was delivered, then unfortunately we won't be able to handle a return or refund.

To be eligible for a return, your item must be in the same condition that you received it. This includes, the device itself & the packaging it arrived in. For the avoidance of doubt, please ensure everything is in working order before you consider returning your TravelPod. 

All items that originally came with the product must be returned, including packaging, casings, manuals etc...

If you purchase priority dispatch at checkout, please note this $3 charge isn't refundable, as it relates to prioritising your order and not our product itself.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Resends
If your parcel is returned to us, and a re-send is required (due to an incorrect address, or an issue which has been caused from the customer end) we will charge a re-send fee, to cover another postage label to your address.

Failed Delivery/Sent to Wrong Address
By sending your return, you agree that a refund will only be issued if and when the item is delivered back to our warehouse. Failure to do so, or entering the wrong return address will mean your return is not processed until it is delivered to us. We recommend purchasing postal tracking and insurance.

Important notes:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For avoidance of doubt, if you purchase an item from our a local warehouse, it will be returned to the local location. If it is purchased from our overseas warehouses, it will be returned to our headquarters in NZ.